An anonymous report sent to Cruise Law News has alleged a significant scam involving two casino dealers, a cashier, and several guests aboard Carnival Cruise Line’s Carnival Glory.
The incident, reportedly taking place over a period of three months, occurred during August 2024, with an estimated $100,000 misappropriated.
According to the crew member, the scam apparently involved two experienced male dealers from Peru who had been employed on the ship for two years.
They reportedly orchestrated a scheme with the assistance of a group of Latino guests, who frequently returned for back-to-back cruises and primarily communicated in Spanish – a language which some supervisors and other staff could not understand.
The anonymous informant claims that the scam, which took place in the ship’s casino, went unnoticed for an extended period.
The crew member suggests that Carnival’s onboard protocols have deteriorated since the pandemic, citing mass hiring and a lack of training. They state that procedural manuals, previously readily available to employees, were not accessible to new hires, creating a more disorganised environment.
The crew member detailed how the two dealers allegedly stole chips from the float by concealing them in their shirts and vests. They are also accused of manipulating payouts in roulette by passing incorrect payouts, mixing cash chips with coloured chips, and adding chips to winning numbers.
On the blackjack tables, the dealers would pay losing bets, fail to collect bets that should have been forfeited, and use house money to top up their own bets.
The report claims that these activities were conducted under the radar, with supervisors distracted by the training of new hires and insufficient oversight.
The alleged scam was uncovered when a supervisor noticed a discrepancy at a blackjack table, where a player’s bet was paid out despite holding a losing hand.
Upon reviewing surveillance footage, the casino manager reportedly identified the extent of the wrongdoing, ultimately discovering that this had been ongoing for two years over three separate contracts.
The crew member’s report suggests that poor surveillance and limited random checks contributed to the success of the scheme. The casino’s surveillance footage is only reviewed in the event of disputes, allowing the scam to go unnoticed for several months.
As a result of the investigation, several senior staff members were dismissed, including the casino manager and six supervisors.
The crew member said that while some staff faced punishment, those involved in the scam have not been held accountable, with no police complaint or recovery of the stolen money reported.
Carnival Cruise Line has yet to issue a statement regarding the specific allegations.
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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.
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