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A New Era in Bahamian Cruising

Disney Magic made history on 7 June 2024 by becoming the first ship to visit Lookout Cay at Lighthouse Point, Disney Cruise Line’s newest private destination in the Bahamas.

Mickey and Minnie Disney Lighthouse Point Lookout Cay

This milestone event marks a significant expansion of Disney’s offerings, promising an unparalleled blend of luxury, adventure, and cultural immersion for travellers.

Lookout Cay, located on the island of Eleuthera, joins Castaway Cay as Disney’s second private destination in the Bahamas.

The development of Lookout Cay began in 2019, with a vision to create a destination that reflects the rich cultural heritage of the Bahamas while providing a magical experience for families.

The design of Lookout Cay was developed in collaboration with local artists and advisors, ensuring that the destination not only offers world-class amenities but also stays true to the essence of Bahamian culture.

One of the highlights of the Disney Magic’s visit was a vibrant performance by a group of local Junkanoos, featuring the winning teams of the Junior Junkanoo competition.

Junkanoo, a traditional Bahamian festival, is known for its colourful costumes, rhythmic music, and energetic dance.

This performance was a testament to Disney’s dedication to celebrating and preserving local culture, providing guests with an authentic and unforgettable experience.

The Disney Magic’s visit to Lookout Cay is just the beginning. Throughout 2024, Lookout Cay is set to receive regular calls from other Disney Cruise Line ships.

For those interested in visiting Lookout Cay, Disney Cruise Line offers a variety of itineraries that include this new destination. Cruises to Lookout Cay depart from Fort Lauderdale, Port Canaveral, and San Juan (Puerto Rico).

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Major Flooding Causes Widespread Cruise Cancellations

Recent flooding on several European rivers, particularly the Danube, has caused significant disruptions, leading to multiple cruise cancellations and itinerary changes.

Danube River Cruise

High water levels have made it difficult for ships to pass under bridges, navigate through locks, and dock at ports.

Additionally, strong currents and debris carried by floodwaters pose significant safety risks.

Avalon Waterways has been forced to cancel two cruises on the lower Danube due to ship access and availability issues.

Similarly, Viking River Cruises has been updating travellers about potential itinerary adjustments on the Rhine, Main, and Danube rivers.

And TUI River Cruises has also been affected, revising itineraries to ensure current and future guests have minimal disruption.

River cruise lines are taking various measures to adapt to the flooding conditions. Some are adjusting their routes along tributaries or spending more time on less affected portions of rivers while waiting for the water levels to recede.

Others are offering alternate sailings on sister ships to their booked guests, depending on the individual circumstances of each sailing.

If you have a river cruise booked in the coming weeks, it’s crucial to stay in close contact with your cruise line. They will provide updates on potential deviations, itinerary adjustments, or cancellations.

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Carnival Quietly Removes VIFP Perk

Carnival Cruise Line has removed a casino-related perk from the top tiers of its VIFP loyalty program, but has done so without notice.

Carnival Casino

Guests on the Diamond and Platinum tiers were able to enjoy a $25 FunPlay credit in the casino, but this has now been removed, with no replacement perk announced.

The $25 credit was always advertised as a temporary benefit to replace the paused tournaments, but when it was introduced guests were informed that it was being added.

Its removal had gone under the radar until John Heald, the Brand Ambassador for Carnival, was forced to address the issue due to questions from guests on his Facebook page.

“The $25 FunPlay casino credit was one of our temporary offers to our top tier VIFP guests. With a full suite of casino promotions and activities, we are sunsetting this credit and continue to look for other ways to make sure our loyal guests have a great time while cruising with us.“

John Heald

He told Carnival fans that the removal had come at the request of the casino management team, and that it was not related to a planned renovation of the VIFP program.

The VIFP program is being looked at by the senior Carnival management team with an overhaul planned for this year.

Guests are disappointed to lose the perk, and in the way that Carnival has removed it without telling guests, leaving them to find out when they arrive at the casino to claim it.

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Luxury Residence Ship Delayed Again

The luxury residence ship Odyssey, due to set sail for Villa Vie Residences, has suffered a second delay within a week.

Initially scheduled to set sail on 21 May 2024, the ship’s debut has now been delayed three times.

The first delay pushed the launch to 30th May, and the second delay has moved it to early June. Now, the ship is not scheduled to depart until 15th June.

The latest delay is due to the rudder stocks needing to be replaced before the ship sets sail, which are an important part for the movement of the rudder.

The delays have impacted passengers who had booked trips. Many have had to rearrange their travel plans. Villa Vie Residences has been proactive in communicating with passengers, helping those who are waiting to depart to find alternative accommodation options.

Passengers have had mixed reactions to the delays. Some have expressed frustration, while others have shown understanding and patience – after all, the ship needs to be ready. But with several delays in a row now, it’s not a surprise that some are unhappy with the wait.

The renovation process for the Odyssey has been extensive. Upgrading the ship’s interiors and ensuring all safety protocols are in place have been priorities. This meticulous work is essential for delivering the luxurious experience passengers expect.

Hopefully everything will be ready for the new departure date, and this epic three-year cruise can finally begin.

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The “Cruise To Greenland” That Wasn’t

Guests onboard Carnival Pride have been left disappointed after a third port of call was cancelled in a row due to poor weather.

Greenland Scenery

The cruise to Greenland had already lost both ports of call in Greenland, when it was due to visit St. Anthony in Newfoundland.

However, while the ship was able to anchor off the coast as planned, tender boats could not be used due to the poor weather conditions, including high winds, rough seas and heavy fog.

This means that the 14-night cruise began with 9 consecutive days at sea, with the trip to Corner Brook on Wednesday, 5th June the next scheduled port of call.

“We anchored in St. Anthony, but as you could see, extremely dense fog and large waves made it unsafe to operate water shuttles to take you ashore. Because your safety always comes first, we had to abort today’s visit...

We know you were looking forward to seeing St. Anthony and are sorry for this change of plans. We are now proceeding to Corner Brook for Wednesday’s visit.“

Letter delivered to guest cabins

At the time of writing, Carnival hasn’t issued any statements on whether it will offer a gesture of goodwill to guests.

Any excursions that had been booked through the cruise line will automatically be refunded and usually, that’s all that will happen.

Guests are therefore advised to take out travel insurance that includes missed port coverage, in the event of missing ports.

But three ports being cancelled in a row, leaving a long stretch of sea days, could be extreme enough that the cruise line decides to offer an extra apology gift to guests.

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P&O Australia To Be Dissolved, Ships Absorbed Into Carnival Cruise Line

Carnival Group, one of the largest cruise groups in the world, has announced that it will be closing down the P&O Australia cruise brand in 2025.

P&O Cruises Australia ship

The move comes as the group looks at ways of expanding the Carnival Cruise Line fleet faster than possible through new builds alone.

Two of the three ships in the P&O Australia fleet will be absorbed into the Carnival fleet – Pacific Adventure and Pacific Encounter. Both ships measure around 109,000 gross tons, putting them at a similar size to the Conquest-class ships already sailing for the fleet.

The third P&O Australia ship, Pacific Explorer, will not be absorbed into the cruise line and will either be sold or scrapped – no decision has been confirmed.

We look forward to building on the history and heritage of P&O Cruises Australia by bringing some of our innovations to more cruise guests in the region.

Christine Duffy, president of Carnival Cruise Line

The two ships, following their rebrand, will remain in the South Pacific region and continue to serve the Australasian cruise market. While some Carnival features will be added to the ships, they will retain their unique feel aimed at Australian and New Zealander cruise passengers.

The big changes will be the addition of the Carnival Hub app to the ships, to allow guests to make dining and shore excursion reservations, and the application of Carnival’s VIFP loyalty program.

The new additions to the Carnival fleet will ultimately help take it to 31 ships, once the next Excel-class ships also launch in 2027 and 2028 respectively.

While the exact timeline hasn’t been revealed, the P&O Australia brand is expected to cease in early 2025, with Pacific Explorer due to end sailing in February.

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Royal Caribbean Introduces Groundbreaking Loyalty Status Match Programme Across Brands

Royal Caribbean Group has announced an overhaul of its loyalty status match programme, significantly improving the benefits to guests.

Royal Caribbean Group Ships

The new programme, coming into effect on all sailings from 5th June 2024, allows guests to transfer their loyalty club levels across its three main cruise brands: Royal Caribbean International, Celebrity Cruises, and Silversea.

This means frequent travellers can enjoy the same benefits, no matter which Royal Caribbean brand they choose to sail with.

Previously, the loyalty match programme only applied to Royal Caribbean and Celebrity Cruises, and it was capped, meaning that those who had earned their way to the top tiers would not get the same treatment if cruising on a sister brand.

Here’s how the new match scheme will work:

Royal Caribbean – Crown & Anchor Society Celebrity Cruises – Captain’s Club Silversea – Venetian Society
Gold Classic 1 VS Day
Platinum and Emerald Select* 100 VS Days*
Diamond Elite 250 VS Days
Diamond Plus Elite Plus 350 VS Days
Pinnacle Club Zenith 500 VS Days

*Anyone at the Select tier of the Captain’s Club, or with 100 VS Days, will enjoy Platinum-level benefits on a Royal Caribbean cruise.

It’s important to note that guests will not carry over their benefits, but will only enjoy the benefits of the tier on the cruise line they’re sailing with.

So, Royal Caribbean guests who decide to cruise with Celebrity won’t be given their daily drinks vouchers, but can enjoy the daily happy hour.

These loyalty programmes all work in similar ways – guests need to sign up (it costs nothing) and then start to earn points for each cruise they take, with bonus points often available if booking a higher tier of accommodation.

Typically it has meant that guests who want to maximise their benefits were tied to one cruise line, but now guests can enjoy sailings across the 50 or so ships across all three fleets, and still build their loyalty points to earn new perks.

Each of our differentiated brands have passionate fans who take pride in the status they’ve achieved through repeat sailings. In a first for the cruise industry, our new Loyalty Status Match program rewards guests traveling across our brands, and this is one more step in our journey of transforming a vacation of a lifetime into a lifetime of vacations.

Jason Liberty, President and CEO, Royal Caribbean Group

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Good News For Cruise Parents? Cancellation Charges Introduced For Kids’ Clubs

P&O Cruises has written to guests to inform them that, from 30th May 2024, cancellation charges will now apply for The Reef, the kids’ clubs onboard.

The Reef on P&O Cruises

During popular cruise times, especially in cruise holidays, The Reef clubs get full quickly, and so parents are asked to reserve places for a session in advance – you need to be ready at 10 am the day before to book.

It’s free to reserve a session, but they often reach capacity quickly, which means some parents are unable to let their kids enjoy the clubs.

And a long-term problem has been parents who book spaces at the clubs but then cancel at the last minute, or who no-show completely, meaning that there are empty spaces that could otherwise have been taken by other children.

Now, cancellation charges will apply to help prevent these issues. Anyone who cancels less than 24 hours before a session’s start time will have £5 added to their onboard account, and any no-shows will be charged at £10.

This only applies to The Reef for children aged 12 and under. The H2O teens club doesn’t require advance booking.

While the move might disappoint some parents who like to be more flexible with plans, it will ultimately be fairer and will hopefully mean there are more spaces for children on busier days, as people are less willing to book without being sure they’re going to use the space.

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Passenger Wins Free Cruise But Can’t Afford To Claim It!

An Australian woman has complained about her treatment by Virgin Voyages, after winning a free cruise but being unable to claim it.

Resilient Lady Cruise Ship

The woman, who has hidden her identity and is going by the pseudonym ‘Morgan’, was onboard a Virgin Airlines flight on 16th November 2023, when Sir Richard Branson FaceTimed the plane to let them know that everyone onboard had won a free cruise.

The stunt was to promote the arrival of Resilient Lady in Australia for her inaugural season in the region, operating sailings out of Melbourne around Australia and New Zealand.

However, Virgin had to cancel cruises in Australia due to the tensions in the Red Sea.

Morgan was still offered the chance to claim a free cruise, with alternatives offered in the Caribbean or Mediterranean.

But when she researched the price of flights, she found that it would cost $8,000, more than the value of the cruise at $7,000.

Morgan claims that she spoke to the Virgin customer support team, but they stopped responding to her.

When I clarified this with Virgin’s PR team they stopped responding. We were genuinely shocked, we thought Virgin would provide us with an alternative prize like a flight credit … or they would allow us to rebook on a later season.

Morgan, speaking to the Australian Broadcasting Corporation

At the time of writing, the cruise line is continuing to offer a free cruise but has not offered any flight credit or alternatives.

While the cruise line hasn’t commented, the Virgin Australia Group has released a statement:

We apologize to our winners who can no longer redeem their prize due to the cancellation of Virgin Voyages’ Australian and New Zealand cruises amid the conflict in the Red Sea. We are grateful that Virgin Voyages have offered all impacted guests the opportunity to take complimentary cruises on its other international sailings, including in Europe and the Caribbean.

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Seabourn Unveils Innovative Non-Alcoholic Mixology Programme

Luxury cruise line Seabourn has announced a new range of alcohol-free cocktails as part of a new programme called Zero @ Sea. The goal of this new menu is to ensure that guests can enjoy sophisticated drinks even if they are avoiding alcohol.

The Zero @ Sea menu includes many different non-alcoholic cocktails, using a variety of ingredients like elderflower, bursts of fresh citrus, and botanical spirits to create delicious flavours.

Guests can find these new cocktails in all bars and lounges on Seabourn ships, along with a number of options for non-alcoholic wines, sparkling wines, and beers.

The Zero @ Sea programme features some special non-alcoholic cocktails, such as:

  • Amalfi Spritz: A refreshing mix of non-alcoholic Rosé and Lyre Italian Orange.
  • Ginger Blossom: A zesty blend of Seedlip Groove 42, elderflower, and ginger ale.
  • Ginny ‘n Tonic: A sophisticated mix of Optimist Bright, elderflower, and grapefruit.
  • Not So Cosmo: A creative version of the classic Cosmopolitan.

The heart of our ultra-luxury experiences is to provide our extraordinary guests the luxury of choice, and we’re proud to offer an extensive menu of innovative and delicious zero-proof cocktails for guests to enjoy when they sail on Seabourn

Gerald Mösslinger, Senior Vice President of Guest Operations at Seabourn

The Zero @ Sea cocktails were created by Seabourn’s culinary and beverage team. Michael Simon, Senior Manager of Restaurant and Bar Operations, and Francisco Fernandes, Corporate Manager of Service Operations, led the project.

Their mission was to create a range of mocktails that not only tasted incredible, but that had that luxurious look to them as well.

Many cruise lines offer a small selection of mocktails already as well as a limited range of other non-alcoholic beverages, but this new range will help non-drinkers to still enjoy a special drink on their luxury cruise.

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