Carnival Cruise Line’s Brand Ambassador John Heald is one of the most helpful people in the cruise industry. Every day he devotes hours to offering his help to cruisers with all kinds of needs.
Whether you have a burning question, a complaint, or just want to offer your praise and congratulations, John is available to help you.
But how do you contact John Heald? Read on, and I will show you…
How Do You Send John Heald a Message?
The best way to send John Heald a message or ask him a question is via his Facebook page.
On the page, click on ‘Mentions’ and then you will see that it says ‘Write something to John Heald…’ Click in there and type your message.
Here’s what that looks like.
Click here to go to John Heald’s Facebook page.
Once you have sent your message, you will be able to see it on his Facebook page. So will almost half a million other cruisers, so please be mindful of what you write!
The messages that people have sent John are all visible via the Mentions tab, so you can comment on those and get involved in discussions about Carnival Cruise Line.
As you can see, John Heald is extremely helpful and replies to as many messages as he can. Many of the messages also get replies from other cruisers who like to help John out by sharing their own Carnival cruise knowledge and opinions.
John shares some of the messages he receives publicly, to get an idea as to whether the general public agrees with the points raised by the original poster or not.
As the senior cruise director, John is very high up at Carnival Cruise Line and has the power to make changes to procedures on board. But instead of diving in, he first asks Carnival fans to see what the consensus is. This is very wise.
For example, in the post below, a cruiser complained about the amount of violin music on board Carnival ships.
John then put the question to the public, with a poll to find out whether other cruisers have enjoyed the string trios or not.
These posts always get a lot of attention – particularly when the original poster has a complaint that is wildly disagreed with by the majority!
You might want to think carefully before you decide to write to John. But don’t worry too much. As John is such a kind-hearted soul, he always redacts the names of the complainants when sharing publicly.
What is John Heald’s Email Address?
John Heald doesn’t give out his email address. Instead, he is very active on his Facebook page and spends a lot of time engaging with people there. This is the best place to contact him.
However, if you do not have Facebook, then it is possible to contact John by emailing [email protected]. Address your message to John Heald and it will be forwarded on to him.
Sending John Heald Mail
There used to be a John Heald Carnival PO Box for anyone who wanted to send John small gifts or cards.
Unfortunately, this was abused, and as of early 2024, John has removed this option for this community, and now the only way to speak to him is via his Facebook page.
The John Heald Blog
You might see mention of the John Heald Blog online. Before John’s Facebook community really took off, he was well known for his blog, which had over 7 million readers.
In it, John would tackle all elements of life on a cruise ship in his usual style, full of wit and self-deprecation.
Sadly, it’s no longer available online. Here’s what it used to look like.
Final Words
I do hope that you have found this to be useful. I only wish that I had as much time to devote to social media as John!
John sure is one of Carnival’s most loved cruise directors. But if you’d like to see who the cruise director is on your next cruise, then take a look at the Latest Carnival Cruise Directors Schedule.
Related Posts
If you enjoyed this article please share!
Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.
