Cruise lines receive thousands of comments from guests every year, but Carnival Cruise Line has recently been fielding two complaints that could not be more different.
One guest said there was not enough happening on board while the ship was in port, while another complained that evening activities go on too late.
Both comments highlight the difficulty of balancing entertainment schedules for such a diverse range of passengers.
Not Enough to Do on Port Days
A Carnival guest recently contacted brand ambassador John Heald after sailing on Mardi Gras, claiming the ship did not offer enough activities while docked at ports of call.
“Why are there are never enough activities on the boat when the ship is at one of the islands? At least half the ship stayed on board all three of the islands. Boredom!!” the guest complained, asking for more shows, trivia, and competitions.
It is true that activity schedules are usually lighter on port days, as many guests are ashore enjoying excursions.
Crew members also use these hours for breaks or shore leave, which reduces staff available to host activities.
That said, Carnival typically provides puzzles, trivia, games, and workshops even while in port.
Heald promised to share the concern with Carnival teams, though he also polled his followers about whether they disembark at ports.
Most respondents said they usually do go ashore, though some noted exceptions such as poor weather, repeat destinations, or health limitations.
In this particular case, another guest pointed out that the week in question was plagued by storms and rain, which may explain why more travellers than usual stayed onboard and expected extra entertainment.
Too Much Happening at Night
In contrast, another Carnival passenger took issue with evening activities, arguing that shows and events begin too late for those who prefer an early bedtime.
“We are in our early 40s. These days people of our age group think they’re going to bed at a reasonable hour and getting a good night. At 10 pm bedtime is perfect. Everything, dinner, shows, and all the events need to start at least two or three hours earlier,” the guest wrote.
While Carnival’s daily schedules do include late-night comedy, deck parties, and nightclub events, many shows already have both early and late performances to suit different routines.
Dining options also vary, with some passengers eating as early as 5 pm.
Heald shared the comment in one of his daily polls, which drew more than 11,000 responses.
About 2,000 agreed that events should begin earlier, but over four times that number said they were rarely in bed before 10 pm on a cruise.
Other guests pointed out that flexibility is part of the fun, with some nights ending early and others stretching past midnight.
Balancing Entertainment for Everyone
Carnival’s contrasting complaints show the challenge of catering to every guest’s idea of a perfect cruise.
Some passengers want more activities during quieter daytime hours in port, while others want earlier evening options to match their sleep routines.
With thousands of guests on each sailing, Carnival already offers a wide variety of activities at different times, but it is unlikely any single schedule will please everyone.
Still, both types of feedback help the line refine how it delivers “fun for all” across its fleet.
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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.
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