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34 Insider Secrets About Disney’s Private Island

Disney’s private island is pure paradise – think soft white sand, crystal-clear water, and surprise visits from your favourite characters. But if you want to make the most of your day, there are a few things you need to know first…

Castaway Cay

I’ve rounded up 34 insider tips that’ll help you skip the queues, save money, and unlock hidden gems on the island. Trust me – you’ll thank yourself later!

1. The Only Way To Get To Castaway Cay Is By Cruise Ship

Castaway Cay is a Disney private island. It’s not technically owned by the cruise line, but it is leased exclusively to Disney for the long term, so for now, it’s a Disney island. The only way to visit Castaway Cay is to take a Disney cruise. Not all Disney cruise itineraries call at Castaway Cay, so look out for one that does if you have your heart set on visiting this paradise island.

Castaway Cay is located in the Bahamas, near Great Abaco Island. It’s 73 miles north of Nassau and 248 miles east of Port Canaveral, Florida.

me in Castaway Cay with the Disney Wish

2. Entrance To Castaway Cay Is Included In Your Cruise Fare

Many people wonder how much it costs to visit Disney Castaway Cay. The truth is that admission to the island doesn’t cost anything extra. Once you’ve paid for your cruise, you can visit Castaway Cay at no additional cost and there are lots of included attractions to enjoy on the island.

However, if you want to take part in an excursion on the island, such as a snorkelling trip, a glass bottom boat ride or a walking tour, then you can do those for an extra cost.

Suggested read: Here’s What’s Included With A Disney Cruise

Entrance to Castaway. Cay

3. The Food Is Free, Don’t Miss It

Meals and ice cream are free on Castaway Cay for Disney cruise guests. A buffet-style lunch is served between 11.30 am and 2 pm, so you can help yourself to barbecue food like burgers, hot dogs, ribs, salad, fruit and cookies.

Places you can grab food include Cookie’s BBQ, Cookies Too BBQ and Serenity Bay BBQ. They all serve pretty much the same dishes, but be sure to arrive before 2 pm. After that, your only option to eat on Castaway Cay will be to grab snacks from the bar.

Cookies Too BBQ Castway Cay

4. There Once Was a Pirate Ship At Castaway Cay

The Flying Dutchman ghost ship from the movie Pirate of the Caribbean: Dead Man’s Chest was displayed at Castaway Cay between June 2006 and November 2010. This movie prop was a spectacular sight to behold until it was removed due to its deterioration.

While the pirate ship was certainly impressive, with its intricate details, it was only meant to be a movie prop and not to withstand the weather for years on end. So, in 2012, the Flying Dutchman was taken to another location on Castaway Cay, where it was dismantled.

5. Some Disney Cast Members Live On Castaway Cay

Around 100 Disney Cast Members live on Castaway Cay all year round, while more commute by boat from the nearby island of Abaco. Cast Members who live on the island include landscapers and maintenance workers.

The people who live on Castaway Cay live in prefabricated dormitory-style houses. They have their own crew beach, a football pitch, a gym and an indoor recreation area.

6. The Water At Castaway Cay Is Warm All Year Round

The sea temperature at Castaway Cay ranges from 70°F (21°C) in January to 88°F (31°C) in July and August. Even in the winter, the sea is warm enough to swim and in the height of summer, the shallow waters will feel very warm indeed.

I visited in July and the sea was a little too warm to provide much respite from the sweltering heat. In this situation, the best option is to get wet and then relax in the shade!

Castaway Cay beaches

7. You Can’t Stay Overnight On The Island

It’s not possible to stay overnight on Castaway Cay. Your ship will dock at the island at around 9 am and leave at around 4 pm. So the longest you can stay on the island is around seven hours.

Listen out for the ship’s horn in the afternoon. That will signal the last tram back to the dock. If you miss that, you’d better run back to the ship quickly to avoid being stranded on the island!

If one day just isn’t enough for you, there are some cruises that call at Castaway Cay twice. So, look out for those activities for maximum island time.

8. You Don’t Need To Take Towels With You

As you get off the ship at Castaway Cay, you’ll be handed towels to use on the island. The towels are large beach towels, so they’re big enough to lie on. You’re welcome to take two per person, so you have one to sit on and one to dry off with.

If you forget to grab towels as you leave the ship, don’t worry. There are towel stations across the island where you can collect some or exchange your wet ones for dry ones.

Castaway Cay towel station

When you head back to the ship, there will be a bin to throw your used towels in. Nobody checks to make sure that you returned your towels, but it’s polite to do so and not leave them on the island.

9. 95% of Castaway Cay Is Wild

Castaway Cay is 1,000 acres in size, but only 55 acres of the island are developed. Although the island is 3.1 miles long and 2.2 miles wide, 95% of the island is untouched. It’s mostly made up of lush, natural forests.

10. You Can Run A 5K Race On Castaway Cay

Each morning, there’s a 5K race on Castaway Cay. It’s free to enter and all participants receive a medal. You don’t need to run to enter; you can walk if you prefer. As well as seeing some interesting parts of the island that most people miss, if you take part in the Castaway Cay 5K, you’re guaranteed to be one of the first people off the ship in the morning.

Castaway Cay 5k

You can register for the Castaway Cay 5K by signing up on the Disney Cruise Line Navigator app or at guest services once on board. It is weather permitting, though, so there’s a chance that it may be cancelled if the weather is bad.

11. You Can Snorkel For Free At Castaway Cay

When looking at Castaway Cay excursions, you’ll see several options for snorkelling for an additional fee. However, you can snorkel for free at Castaway Cay if you bring your own snorkelling gear.

The Snorkelling Lagoon has two snorkelling trails – one for beginners and one for more experienced snorkelers. You can rent snorkels, masks and flippers if you don’t have your own. But life vests are complimentary for everyone and really help you to float, so I’d recommend that you grab one.

snorkelling at Castaway Cay

12. There Are Sharks At Castaway Cay

Castaway Cay has shark nets around the family beach and snorkelling area, but none at the adults’ beach, Serenity Bay. If you swim at Serenity Bay, you may sometimes see sharks up to six feet in length. You don’t need to worry, though, because the sharks at Castaway Cay are nurse sharks that are harmless to humans.

You can swim with nurse sharks without any problems. They will only bite if you step on them or otherwise provoke them. While they do have thousands of teeth, nobody has ever died from a bite from a nurse shark, and any injuries have been minor and very rare. There are no reports of shark attacks at Castaway Cay.

Suggested read: Do Sharks Swim Around Cruise Ships?

Other dangerous creatures to be on the lookout for include jellyfish, barracuda, sea lice, stingrays, sea urchins, anemones and fire coral. There are also lots of harmless and pretty sea creatures like starfish and all kinds of pretty tropical fish.

Castaway Cay

13. It’s Almost Impossible To Get A Cabana

Castaway Cay cabanas cost between $399 and $949 to rent for the day. But despite the large price tag, they are always in demand and so it can be virtually impossible to reserve one, unless you’re a Concierge or Platinum guest. This is because there are only 24 cabanas on Castaway Cay and thousands of guests on the ship.

During my visit, I was lucky enough to snag a Castaway Cay cabana in the Serenity Bay area. Check out my guide to Castaway Cay cabanas for details of how to get your hands on one and what to expect when you do.

Castaway Cay cabana wristband

To reserve a Castaway Cay cabana, you’ll want to book it on the Port Adventures section of the Disney Cruise Line website as soon as bookings open. Guests staying in Concierge-level staterooms and suites can book 125 days ahead and guests with Platinum Castaway Club Member status can book 120 days ahead.

After that, guests with Gold or Silver Castaway Club Member status can book cabanas 90 days before the cruise sets sail. If you’ve never cruised with Disney before, you’re very unlikely to be able to book a cabana. But, people do cancel sometimes, so if you keep checking online every day, then you might get lucky.

Failing that, you can check with guest services as soon as you board the ship, in case anyone with a cabana has cancelled their cruise at the very last minute. This is rare, but it does happen sometimes.

Castaway Cay Cabana exterior

14. You’ve Probably Been Pronouncing Castaway Cay Wrong

Castaway Cay is actually pronounced as ‘key’. The word ‘cay’ comes from the Spanish word ‘cayo’, which means ‘key’ – a small, low island. Although the correct way to pronounce Cay is ‘key’, many people do pronounce it as ‘kay’ and it’s okay to do so if you wish.

15. You Can Get Married On The Beach

Wedding ceremonies at Castaway Cay are available with up to 100 guests. The price starts at $4,500 for 16 guests, with extra guests costing $20 each. As well as a morning ceremony on the beach with live music, you’ll enjoy an intimate celebration back on the ship afterwards.

Suggested read: Can Ship Captains Marry People?

16. There Are No Rides On Castaway Cay

Despite being owned by Disney, there are no rides on Disney’s private island in the Bahamas. Popular activities in this idyllic location include snorkelling, cycling, relaxing on the beach, basketball, ping pong and dance parties. There are waterslides for kids at the Pelican Plunge area, but no rides as such.

Castaway Cay waterslides

The waterslides are great, though. The one on the left is really fast, but I preferred the slide on the right, which is much more relaxing. The landing area is too deep to stand, but don’t worry if you’re not a strong swimmer, life jackets are available for you to use.

17. There’s Limited WiFi But Plenty Of Phone Signal

Many areas of Castaway Cay don’t have wifi, but you can access it in some of the bars, particularly the ones closest to the ship. However, the island does have a cell tower so you can use your mobile phone data. Roaming charges are the same as anywhere else in the Bahamas.

Suggested read: How to Avoid Roaming Charges on a Cruise

18. Castaway Cay Has A Secret Observation Tower

It’s something of a hidden gem, but Castaway Cay has a 40-foot-high observation tower where you can enjoy stunning views over the island. To get there, take the tram to Serenity Bay, then follow the cycle path to it. You’ll also pass it if you do the Castaway Cay 5K, so be sure to take a few minutes to stop to climb it.

Castaway Cay Observation tower

19. Book A Room On The Starboard Side For The Best Views

Disney cruise ships typically back into the port when they dock at Castaway Cay, so if you choose a room with a balcony on the starboard side of the ship, you’ll have great views of the island from your stateroom.

We watched the early-morning arrival into Castaway Cay from our balcony on the starboard side of the Disney Wish.

The view as the ship arrives at Castaway Cay

20. Eat Breakfast In The Buffet For Morning Island Views

While Disney Cruise Line’s Dining Room breakfasts are incredible, I would advise eating in the buffet on the morning of your day ashore at Castaway Cay. Not only is this much quicker, so you’ll have more time to explore the island, but you’ll also enjoy the best views of the island.

Most ships have an outdoor area at the back of the buffet. Head here and you can enjoy spectacular views of Castaway Cay while you eat.

View od Castaway Cay from the aft of the Disney Wish

21. Those With Special Diets Should Pre-Order Their Food

If you’re vegetarian, vegan, gluten-free or have another dietary requirement, then pre-ordering your food is a must. You can do this with your waiter in the main dining room on the evening before your visit.

There is a choice of vegan options, including the Impossible burger and plant-based chicken tenders. You can also get fries, which aren’t available to everyone else.

Plant based chciken tenders - pre-ordered vegan meal at Castaway Cay

Pre-ordered food will be delivered to Cookies BBQ, so you’ll need to head there to collect it, rather than to Cookies Too or the Serenity Bay BBQ. When you arrive, there’s a special counter to the left of the buffet. Let them know when you. arrive and they’ll cook the food especially for you.

If you haven’t pre-ordered, then the special options may still be available, but you might have a long wait if the crew need to head back to the ship to collect the ingredients!

Suggested read: How to Order Vegan Food on a Disney Cruise

22. There’s A Kids’ Club On Castaway Cay

Parents who want to enjoy some relaxing time in the adults-only area can drop their kids off at Scuttle’s Cove, Castaway Cay’s kids’ club. Here, youngsters will enjoy all kinds of activities such as scavenger hunts, volleyball and sandcastle competitions.

Scuttle's Cove play area

At Monstro Point, kids can become palaeontologists for the day and dig for fossils and dinosaur bones in the sand. If you prefer to stay with your children, you can do, and enjoy the dinosaur dig as a family.

Monstro Point

23. There Are Plenty Of Loungers For Everyone

You never need to worry about getting a sunbed on Castaway Cay, as there are thousands of them across the various beaches. Sun loungers and umbrellas are all available free of charge and there’s no shortage, no matter how busy the ship is.

Sun loungers on Castaway Cay

24. You Can Enjoy All Kinds Of Games

It’s truly impossible to be bored on Castaway Cay. When you’ve had enough of the beach, head to the shaded games area where you can play all kinds of games, including ping pong, table football, basketball shooting, pool, and giant versions of Connect Four, chess and checkers.

25. There’s A Pier Where You Can Jump Into The Sea

Located off the shore of the family beach, there’s a structure that older kids and teenagers will love. It has ropes to swing from and platforms where you can throw yourself into the sea. It’s closed at low tide, though, so you’ll want to time your visit well to take advantage of the fun that this platform offers.

Castaway Cay pier jump

26. Castaway Cay Has Lots Of Lifeguards

Disney Cruise Line always puts safety as its number one priority, so on Castaway Cay, there are so many lifeguards that you’d never be able to count them all. Many of the lifeguard stations are located very far out to sea, so you can be sure that you’re safe, even if you go for a swim in the ocean.

Lifeguard on Castaway Cay

27. You Can Hire Bikes On The Island

Castaway Cay is pretty big, and so one of the best ways to explore is on a bicycle. You can follow the 5K race route, or just use your bike to get from A to B instead of the tram. Bike hire is free for cabana guests, but for everyone else, it costs $13 per hour.

There are lots of different sizes of bikes and helmets to choose from. There are adult bikes with child seats on the back, and small kids’ bikes for those as young as five. So the whole family can cycle together, no matter the age of your kids.

Castaway Cay bike hire

28. Spring-A-Leak Is A Great Place To Cool Off

Kids too hot? Then don’t miss the Spring-A-Leak water play area. It has jets of water that shoot up from the ground – the perfect place for kids of all ages to run around while cooling down. Tots in swim diapers are allowed, so even the youngest of babies can cool down in the shade in this fun, family area.

Spring-A-Leak

29. Soft Drinks Are Free On Castaway Cay

If you order a drink from any of the bars on Castaway Cay you’ll be charged. However, you can enjoy soft drinks and iced water for free at any of the three barbecue areas, even when the food service is closed.

Castaway Cay free drinks

The free drinks include water, Coca-Cola, Diet Coke, Coke Zero, Sprite, Minute Maid Lemonade, Blue Powerade, Ginger Ale and Vitamin Water. Paper cups are provided, but I recommend bringing your own refillable drinks bottle so you can stay hydrated on the move.

You can also refill your water bottle at water fountains that are located outside of most of the restrooms. There are also stations where you can help yourself to lemon-infused ice water at most of the bars, so you really don’t need to waste money by ordering bottled water.

Castaway Cay water fountain

30. You Can Save With A Getaway Package

If you want to try a little bit of everything, you can book the Castaway Cay Getaway Package for discounted rentals. It includes all-day rental of snorkel gear and floats for the ocean, as well as one hour of bike rental.

It’s a good way to enjoy lots of experiences while keeping costs down.

31. You Can Snorkel With Stingrays

For the best snorkelling experience on Castaway Cay, head over to Castaway Ray’s stingray adventure. This activity costs $56 for adults and $45 for kids, but you’ll get to see stingrays up close and even touch these friendly creatures.

Snorkel with Stingrays at Castaway Cay

Snorkels, masks and lifejackets are provided and you’re given a training session on how to interact with these friendly creatures without upsetting them.

32. Ice Cream Is Free On Castaway Cay

On Castaway Cay, you can enjoy free ice cream from self-service machines that are located at the three barbecue buffet areas. It’s available all day long and comes with a choice of different flavours.

Castaway Cay ice cream.

33. Mickey And Minnie Love To Visit Castaway Cay

If you’re lucky, you may spot Disney characters Mickey and Minnie during your visit to Castaway Cay. The delightful duo wear special beachwear when they step off the ship and visit the island.

Mickey and Minnie Castaway Cay

34. There Are Rare Sea Lice Occurrences Around Castaway Cay

This isn’t the most pleasant one to talk about, but some people have reported being stung by sea lice while on Castaway Cay in the past. It’s very rare, and most people say that they’ve visited countless times without any problems, but it’s good to be aware just in case.

Sea lice aren’t actually lice, but they do give some nasty stings if you get caught by them in the water. It’s treatable with lotion, which you should be able to buy in the stores, or use the freshwater showers to rinse the area.

Again, you don’t need to worry about it, but on the rare chance you are stung, then you can at least deal with it while on the island.

To Conclude

Castaway Cay is such a wonderful private island that’s loved by everyone, whether you want to relax on the adults-only beach with a cocktail, snorkel in the sea or do something more energetic like go cycling or running.

I hope that this guide has helped you to plan your trip, but if you have anything else to add, please do so in the comments below.

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Cruise Mummy

Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.

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What’s Included (And What You’ll Pay Extra For!) (And how much is everything else)

If you’re new to cruising (or just new to P&O), it’s not always clear what’s included and what you’ll end up paying extra for. I get questions about this all the time on Instagram, so I’ve put together a simple guide to make it super easy.

Cruise Mummy with P&O Cruises ship

P&O Cruises offer three different fares – Select Price, Saver, and Early Saver – and each one includes different things. If you want the best value for your money, you need to know the difference.

This quick guide breaks it all down: what’s included, what’s not, and how to avoid surprise charges on board. Perfect for planning – and saving!

P&O Cruises is one of my favourite cruise lines, so I’m always following their latest cruise news. If you’d like me to keep you updated about P&O Cruises, just pop your email in the form below…

1. Accommodation

When you book a P&O Cruise, you can choose to stay in one of several different cabin types:

  • Inside cabins – The cheapest cabins with no windows
  • Sea view cabins – Include a window or porthole
  • Balcony cabins – With a private balcony to step outside
  • Suites – VIP accommodation with added perks

You’ll find specific cabin types such as mini-suites, superior deluxe balcony cabins, and single cabins within these types.

Inside cabin p&o cruises

Whichever cabin type you choose, you’ll enjoy the following comforts:

  • En-suite bathrooms
  • Air conditioning
  • Tea and coffee-making facilities
  • Fridge
  • Hairdryer
  • Safe
  • TV
  • Toiletries pack

If you stay in a suite, you’ll also get lots of included extras in your room, such as fresh fruit, Champagne, chocolates, and a bathrobe and slippers, to name but a few. You can see a full list of P&O Cruises suite perks here.

When booking your P&O cruise, you’ll have two main decisions to make:

  1. What type of cabin would you like? E.g. inside, outside, balcony or suite
  2. Do you want to pick your cabin number or not?

If you want to choose your cabin number, you’ll need to book the Select Fare. If you don’t mind which cabin you get, then the Saver or Early Saver Fare will be cheaper.

Select Fare

Choose the exact cabin you would like.

Saver & Early Saver Fares

Choose the cabin type you would like, and your cabin number will be assigned to you.

So, should you choose your cabin number or book what is known as a ‘guarantee cabin’ and have it assigned to you a few weeks before your cruise?

Well, that really depends on whether you want a cabin in a certain location (such as a low deck if you get seasick or near the lifts, if you can’t walk too far).

To help you decide, take a look at my P&O Cruises cabin guides for the ship that you’re interested in…

Booking the Select Fare doesn’t just allow you to choose a cabin number; you’ll also get some other perks, which we’ll discuss further in this guide.

Sometimes, free upgrades are given. This can mean that you pay for an inside cabin but get upgraded to a balcony for no extra cost. Upgrades are first offered to Select Fare guests, then Extra Saver Fare guests, then Saver Fare guests.

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2. Food

P&O Cruises include breakfast, lunch, afternoon tea, dinner and snacks in a choice of venues. Each ship also has speciality restaurants where you can dine for a set fee.

The P&O Cruises menus change every day and special diets are always well catered for.

Included food on P&O Cruises:

  • Main Dining Room – For breakfast, lunch and dinner
  • Buffet Restaurant – For breakfast, lunch and dinner, plus an early tea for kids
  • The Quays – A multi-venue food court (only on Iona and Arvia)
  • Casual Snack Bars – Sandwiches, salads, fruit, cakes etc
  • Poolside Grill – Burgers, hot dogs, chips, pizzas etc
  • Poolside Pizzeria – Handmade stone-baked pizza slices
  • Afternoon Tea – Finger sandwiches, scones, tea and coffee
P&O Cruises salad from Grab & Go
  • Speciality Dining – Restaurants offering global cuisine with a cover charge
  • Market Cafe – Crepes, waffles, cakes and biscuits
  • Ice Cream – Outside of mealtimes, ice cream has an extra charge

The speciality dining venues vary by ship, with some favourites, such as Sindhu Indian restaurant, appearing on every P&O Cruises ship.

The cover charges are reasonable, ranging from £9.50 per person for dinner at The Beach House to £30.00 per person for dinner at The Epicurean.

Although children are welcome in the speciality restaurants, there is no children’s menu and no children’s prices. I prefer to take the kids to the earlier kids’ tea in the buffet restaurant and then leave them at the kids’ club while we enjoy an adult-only dining experience.

There’s really no need to pay any extra for food on your P&O Cruise, especially if you’re cruising for less than a week. While it can be nice to dine in a speciality restaurant for a special occasion, you really don’t need to budget anything extra for food if you don’t want to.

Suggested read: P&O Arvia Restaurants Guide

3. Drinks

There are some drinks on P&O Cruises that are always available free of charge. For other drinks, you can either add these to your bill individually and pay for them at the end of your cruise, or you can buy a drinks package that will make your cruise all-inclusive.

Included drinks on P&O Cruises:

  • Glasses of water
  • Tea
  • Coffee
  • Cordial
  • Milk
  • Fruit juices (at breakfast)
drinks by the pool on P&O Britannia

When you book your cruise, you’ll need to decide whether to buy a drinks package or to pay for your alcohol and soft drinks individually. There are five different drink packages to choose from, and which one is best depends on what you like to drink.

To help you decide whether to buy a drink package or not, I’ve put together this thorough guide: P&O Drinks Packages Guide.

If you’d like to take a look at the drinks menus to get an idea of prices, you can see those here: P&O Cruises Drinks Menus.

I’ve also made a calculator to help you decide if you’ll pay more with or without a drink package. You just enter how many of each drink you plan to have, and it will work out your expected bar bill for you so you know if you’ll break even on the package or not…

4. Room Service

On P&O Cruises, room service is free of charge at breakfast time (7 am to 11 am), but there’s a charge at all other times.

Included room service breakfast on P&O Cruises:

  • Fruit juices and smoothies
  • Yoghurt
  • Cereals
  • Fruit and compotes
  • Croissants, muffins, Danish pastries, pain au chocolat
  • Toast
  • Panini with sausage, bacon and tomato

To order the free breakfast room service on your P&O cruise, just mark what items you want on the card along with your preferred delivery time and hang it on the outside of your door.

P&O Cruises room service breakfast menu

After 11 am, the room service prices on P&O Cruises are very reasonable.

P&O Cruises room service prices:

  • Baguettes with salad and crisps – £2.25
  • Wraps with fries and tabbouleh salad – £2.75
  • Speciality sandwiches with fries – £5.95
  • Kids sandwiches with orange juice, yoghurt and brownie – £2.95
  • Soups and salads- £1.95
  • Small plates (starters) – £2.50
  • Large plates (mains) – £5.95
  • Sharing plates – £7.95 to £12.50
  • Healthy salads and omelettes – £3.95
  • Desserts – £2.50
  • Cookies, brownies, muffins and doughnuts – £1.75

Below is the full P&O Cruises room service food and drinks menu…

You can also order drinks via room service. See the menu with prices above.

Read more: P&O Cruises Room Service Menu & How To Order

P&O Cruises Minibar

There is an extra charge for items from your minibar on P&O Cruises. The mini bar is not included in the drinks package either.

You can see P&O Cruises mini bar price list below…

P&O cruises room service drinks menu

I usually ask our cabin steward to empty the minibar. That leaves the fridge free so that we can store our own drinks.

P&O Cruises lets you bring up to one litre of wine or Champagne plus unlimited non-alcoholic drinks on board with you. You can also bring on extra non-alcoholic drinks in each port of call and keep them in your minibar.

The cruise line used to let you bring spirits onboard too, but that policy changed in May 2024.

5. Entertainment

Your P&O cruise will include a range of entertainment throughout the day and evening at no extra cost. Each evening, you’ll receive a daily programme called Horizon, which will have the details of all of the activities and entertainment for the following day.

Headliner's Theatre on Britannia

Included entertainment on P&O Cruises:

  • West End-style theatre performances
  • Cinema
  • Comedians
  • Live music and tribute acts
  • Cabaret, musicians and acrobats
  • Nightclub

There’s no charge to watch any of the shows on P&O Cruises’ ships.

6. Activities

On P&O cruises, the whole family can enjoy a wide variety of activities at no extra cost…

Included activities on P&O Cruises:

  • Swimming pools and hot tubs
  • Gym and fitness classes
  • Running track
  • Sports court with football, basketball and tennis
  • Golf nets
  • Deck quoits and shuffleboard
  • Darts
  • Table tennis
  • Dance classes
  • Card room and bridge classes
  • Pub quizzes
  • Family discos
  • Sports tournaments
  • Seminars with guest speakers
  • Library
  • Kids’ bingo
Kids playing shuffleboard on Britannia

Some activities do have an extra charge. These are activities done in small groups, such as cookery classes or behind-the-scenes tours, as well as activities where you get to take something home such as photos or souvenirs.

  • Spa with thermal suite, saunas and steam rooms
  • Hair and beauty services
  • Casino
  • Arcades
  • Cooking classes
  • Art auctions
  • Shopping e.g. Clothes, jewellery, perfume and souvenirs
  • Behind-the-scenes tours
  • Photo shoots
  • 1 to 1 dance tuition
  • Art classes

7. Kids’ Clubs

P&O Cruises offers The Reef Children’s Club, which, until June 2025, had been free of charge at all times.

However, P&O Cruises is now trialling a new system on Iona where parents can pre-book kids’ club sessions in The Reef for a fee – £4.95 for daytime and £8.95 for evenings. While some free spots will still be available onboard, they’re on a first-come, first-served basis. For families with two children attending all sessions, this could add up to £38 per day. No rollout date has been confirmed for its other family-friendly ships.

The Reef Children’s Club open from just after breakfast until late in the evening, with breaks for mealtimes.

The P&O kids’ club is split into four age groups:

  • Splashers: 2 to 4 years old
  • Surfers: 5 to 8 years old
  • Scubas: 9 to 12 years old
  • H2O / The Scene: 13 to 17 years old

On cruises outside the school holidays, when there are fewer children on board, the groups may be combined.

The activities on board P&O Cruises ships for kids in The Reef include arts and crafts, sports tournaments, soft play, games consoles, quizzes, karaoke and movie nights.

arts and crafts in P&O Cruises kids' clubs

As well as the kids’ clubs, P&O Cruises offer a free night nursery service for children aged four and under. This is a group babysitting service for children who are asleep. It’s open between 6 pm and 2 am on a first-come-first-served basis.

8. Service Charges

Gratuities

While some other cruise lines mandate a daily service charge known as a gratuity, P&O Cruises includes this in the cruise fare, so you won’t get a bill for it at the end of your cruise.

Tipping staff isn’t required or expected on board P&O Cruises ships. There’s also no service charge when purchasing drinks on board.

If you’d like to tip certain staff members, such as your cabin steward or waiter at the end of your cruise, you can do so, but you don’t need to and most people don’t, as tips are included in your P&O Cruises fare.

Corkage

If you bring your own wine on board with you, you may drink it in public areas, subject to a £20 per bottle corkage fee. If you drink the alcohol in your own cabin, there’s no charge.

9. WiFi

WiFi is available on P&O Cruises’ ships for an extra charge.

When your cruise ship is in port, you’ll be able to connect to the internet over 3G, 4G or 5G. However, when the ship is at sea, you’ll want to turn this off to avoid a huge bill. And I mean huge! Data roaming at sea is notoriously expensive.

p&O cruises wifi prices

If you’d like to stay connected to the internet at sea, P&O Cruises offers two WiFi packages:

  • My WiFi Essential – Web browsing, email, music streaming, social media, text, and images (no videos)
  • My WiFi Ultimate – As above, plus video streaming

You can purchase each package for 24 hours or for your whole cruise.

P&O Cruises WiFi prices

Package Price for 24 hours Price for full cruise
My WiFi Essential £18 £12 per day
My WiFi Ultimate £24 £18 per day

If you need internet access for medical reasons, such as a continuous glucose monitoring device for diabetes, you can get this free of charge on P&O Cruises. Just ask at the reception desk on board for a free 100-minute internet voucher.

Read more: P&O Cruises WiFi Guide

10. Laundry

P&O Cruises offers two options for laundry:

  • Self-service laundrettes – Free of charge
  • Professional laundry services – For a fee

Self-Service Laundry

You’ll find a laundrette on most cabin decks, just take a look at the deck plan to find your nearest. Here, there will be washing machines, sinks, tumble dryers, irons and ironing boards.

The self-service laundrettes can get quite busy on sea days on longer cruises, so you may wish to do your laundry in the early morning or evenings to avoid the queues. The laundrettes close at 10 pm until 8 am so as not to disturb people in cabins nearby.

It’s a good idea to take your own 2-in-1 washing tablets. Otherwise, you can buy them from the onboard shop.

laundry room on Iona

Laundry Services

If you’d rather not spend your cruise holiday doing laundry, you can send items to be washed, pressed or dry-cleaned. If you hand laundry to your cabin steward before 10 am, it will be returned the same day.

Professional cleaning is charged per item. On longer cruises, you may find special offers for multiple items.

Here is the P&O Cruises laundry price list…

P&O laudry services price list

11. Flights and Overseas Transfers

P&O Cruises offers cruise holidays as well as fly-cruise packages that include flights and overseas transfers.

If your cruise departs from a port outside of the UK, you will usually get flights and overseas transfers included in the cost of your package holiday.

If you prefer, it is possible to arrange your own flights or have a travel agent do this for you rather than travelling on the flight that comes as a package with your cruise. One thing to bear in mind with this option, though, is that if you travel on a P&O Cruises flight and it’s delayed, the ship will wait for you. If you book your own flight, it won’t.

P&O Cruises offers flights from the following UK cities:

  • Belfast
  • Birmingham
  • Bristol
  • East Midlands
  • Glasgow
  • London
  • Manchester
  • Newcastle

There is often a supplement for regional departures outside of London. You may also choose to pay extra to upgrade your flight to premium economy, business class or first class.

12. Transfers To Southampton

Depending on whether you choose P&O Cruises Select Fare, Saver Fare or Early Saver Fare, you may be able to enjoy included transport to the Southampton cruise terminal. This is an option on cruises of seven nights or more that depart from Southampton.

Select Fare

Option to have return coach travel to Southampton from a local pick-up point

(You can instead opt for free parking or on-board credit)

Saver & Early Saver Fares

Make your own way to Southampton

When I lived in the north of England, I’d normally book the Select Fare because the free coach travel alone is worth the extra cost. In the past, I have paid as little as £1 for kids’ places, which include a seat on the coach!

coach

You’ll find more information about the coach to Southampton here: Guide to Coach Travel to Southampton Cruise Terminal.

If the coach to Southampton isn’t for you, you can instead choose free car parking in Southampton or some extra on-board spending money.

For cruises departing from Southampton, P&O Cruises can book internal flights from regional UK airports for an extra cost.

13. Shuttles Buses in Port

Another advantage of choosing P&O Cruises’ Select Fare is that it entitles you to ride the shuttle buses for free. These offer a constant service running between the ship and the city centre.

Select Fare

Free shuttle buses in port from ship to city centre

Saver & Early Saver Fares

Shuttle buses are available for around £5 per person each way

The shuttle buses aren’t available in every port. This is because in some ports your ship will dock very close to the city centre, so there is no need for one.

Some ports are working cargo ports where it’s not safe or possible for passengers to explore on foot. In these ports, a free shuttle bus will be provided for everyone.

P&O shuttle buses

In some ports, you’ll find independent buses and taxis which can work out to be a similar price to paying for the P&O shuttle bus.

14. Shore Excursions

On P&O Cruises, shore excursions are available for an extra charge. After booking, you can see which shore experiences are available for your cruise on the My P&O Cruises planner.

The excursions are usually a little pricier than doing your own thing and they can feel a little rushed sometimes. But if you prefer to step off the ship and onto a coach rather than planning your day ashore yourself, then it can be a stress-free way to explore.

family on shore excursion

P&O Cruises Onboard Credit

When you book a Select Price P&O cruise, you may receive some free onboard credit to spend on the ship. You’ll also get onboard credit if you’re a Carnival shareholder, as I am.

Many people wonder what to spend this free money on, and you may wish to plan this before you go.

You can spend P&O Cruises onboard credit on:

  • Drinks (individually or as a package)
  • Speciality dining*
  • Shore excursions*
  • Spa services, hair and beauty treatments*
  • Items from any of the onboard shops
  • Photographs
  • Laundry and dry cleaning
  • Internet and telephone charges
  • Artwork from the gallery
  • Celebration packages*

*To use your onboard credit, you must book these on the ship, not before embarkation.

You can not use P&O Cruises onboard credit to buy:

  • Shore excursions, speciality dining or spa services that are booked before embarkation
  • Visas
  • Medical charges
  • Cashback
  • Future cruises
  • Flight upgrades
  • Foreign currency
  • Casino and arcades
  • Charity donations
  • Shore excursion cancellation charges

There is no refund or cash alternative for any onboard credit that’s not spent before disembarkation. So if you have any left at the end of your cruise, be sure to head to the souvenir shop to spend it.

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To Conclude

P&O Cruises offers great value for money as there’s so much included. Are P&O Cruises all-inclusive? No, but very few cruise lines are, and those that are tend to charge a lot more for the privilege!

While many other cruise lines charge extra for gratuities, service charges on drinks and breakfast room service, these are included in the ticket price with P&O Cruises.

The free late-night babysitting for under-fives is something that you also won’t find on any other cruise line.

It’s possible to cruise with P&O without spending anything at all on top of your cruise ticket price. That said, most people do leave with something on their bill, even if it’s just drinks.

And if you’re a long-time P&O fan, you’ll know that there have been some serious cutbacks over the past 5 years or so. Check out this post: 20 Things That P&O Cruises Used To Offer That They No Longer Do to see what’s not included any more.

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Special Offers on Disney Cruise Line Sailings as of July 7, 2025 • The Disney Cruise Line Blog


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Crew Barred From Leaving Ship Following Minor Gastro Illness Outbreak

Crew members aboard the luxury cruise ship Azamara Onward have been unexpectedly confined to the vessel following an outbreak of gastrointestinal illness during the current sailing.

Azamara Ship

As a result, they were not be allowed to go ashore when the ship visited the tender port of Saint Tropez, France, on Saturday, 5th July 2025.

The restriction was confirmed in an internal communication from the cruise line’s human resources department:

“Sadly, based on our current OPRP status, crew will not be allowed to ride in tenders with guests tomorrow.”

The term OPRP refers to “operational prerequisite program,” which governs food safety and sanitation measures when a health-related incident occurs onboard.

Though the outbreak appears to be relatively contained – with fewer than 10 guests reported to be in isolation due to symptoms such as vomiting and diarrhoea – the cruise line has enacted strict measures.

Reasonable Measures, or an Overreaction?

Azamara Onward can accommodate up to 826 guests, meaning the number of symptomatic passengers represents less than 1.5% of guests onboard.

It’s unclear whether any crew members have been affected.

On average, the chance of catching norovirus on a cruise is 0.018%. Ships that have confirmed outbreaks of the virus must report them, with Holland America Line the worst-affected in 2024.

However, the total ban on shore leave for all crew appears to be a pre-emptive effort to avoid any potential cross-contamination between guests and crew during tender operations and on land.

While safeguarding guest health is understandably a top priority, the decision has raised concerns among crew members and observers alike.

Onboard staff work long hours across extended contracts and often rely on occasional hours ashore for rest and mental well-being – especially in picturesque ports like Saint Tropez, a coveted stop along the French Riviera.

Critics of the policy have noted that more moderate steps could have been taken.

Proposals such as assigning separate tenders for crew, sanitizing boats between transfers, or even restricting shore leave only for crew working in food service or housekeeping may have served the same goal with less impact on morale.

Nevertheless, Azamara appears committed to keeping the outbreak contained.

There’s currently no indication of additional measures planned for Azamara Onward’s next 8-night voyage to Civitavecchia (Rome).

The 30,277-gross-ton ship was in the middle of a 10-night one-way Mediterranean cruise that departed Barcelona on June 27 and had already called at Valencia, Palma de Mallorca, and Marseille before the incident.

The vessel is carrying approximately 370 crew members.

While this latest incident is minor compared to past outbreaks on larger ships, it’s a reminder of how seriously cruise lines must continue to treat onboard illness – even in relatively isolated cases.

For the crew, however, being confined to the ship amid calm seas and sunny Riviera coastlines is undoubtedly a bitter pill to swallow.

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Norwegian Cruise Line’s Latest Mass Cancellations Affect 40+ Sailings

Norwegian Cruise Line has begun notifying travel agents that it will cancel dozens of sailings for two of its most popular ships, Norwegian Breakaway and Norwegian Prima, due to upcoming fleet redeployments.

NCL Breakaway Ship

A total of 41 voyages between November 2026 and March 2027 are affected, disrupting early-booked holiday travel plans for many guests.

The cancellation period spans five full months: Norwegian Breakaway cruises from 8th November 2026 through to 28th March 2027, and Norwegian Prima sailings from 15th November 2026 through to the same March date have all been removed from the schedule.

The cruise line has not yet revealed where the two ships will be redeployed or what new itineraries may replace the cancelled voyages.

According to the official notice sent to travel advisors, all impacted guests will receive a full refund automatically returned to their original form of payment.

Additionally, Norwegian Cruise Line is offering a 10% Future Cruise Credit (FCC) as a goodwill gesture, which passengers can apply to a future sailing.

Direct communication is currently being sent out to guests affected by the change.

Entire Seasons Removed From the Schedule

The most visible impact of the cancellations is the removal of Norwegian Breakaway’s entire winter Caribbean season from San Juan, Puerto Rico.

The 145,655-gross-ton vessel had been scheduled to transition from its Boston-to-Bermuda itineraries in early November 2026 into a series of Southern Caribbean roundtrip sailings.

Those included alternating 7-night voyages to popular ports such as Aruba, Curacao, Barbados, and St. Lucia, as well as holiday cruises over Thanksgiving, Christmas, and New Year’s.

Similarly, Norwegian Prima’s winter schedule out of New Orleans has also been entirely cancelled.

The 143,535-gross-ton ship, fresh off a short autumn season from Port Canaveral, was slated to begin roundtrip Western Caribbean voyages from New Orleans starting November 15, 2026.

These sailings would have included stops in Cozumel and Costa Maya, Mexico; Roatan, Honduras; and Norwegian’s private island destination of Harvest Caye in Belize. Affected cruises again include major holiday season departures.

While no explanation has been offered for the redeployments, it’s not unusual for cruise lines to shuffle ships to meet changing market demands, fleet expansion strategies, or dry dock schedules.

Norwegian Cruise Line has not announced any broader changes to other deployments during the same period.

The change also comes at a notable time for both homeports.

San Juan recently reopened its cruise pier to accommodate larger vessels, and New Orleans saw record-breaking cruise traffic in early 2025.

Losing two high-capacity ships from these ports during the winter peak season is a significant shift.

Guests hoping to rebook an NCL cruise with their FCC may still find comparable itineraries available elsewhere in the fleet, though popular dates may fill quickly.

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Luxury Cruise Line Rolls Out Updated Loyalty Programme (With Status Match)

Explora Journeys has just rolled out a very tempting updated loyalty programme, which could tempt other cruisers to consider switching allegiances.

Explora II Pool Deck

The luxury cruise line has launched phase two of its Explora Club loyalty programme, giving members new perks, the ability to track their points and tier levels online, and a broader Status Match offer that now includes Oceania Cruises.

The update comes at a time when Carnival Cruise Line’s Very Important Fun Person (VIFP) Club is under heavy fire.

In June 2025, the cruise giant announced that it would scrap lifetime loyalty status starting in 2026 and replace it with a two-year rolling window based on cruise nights and onboard spend.

Carnival loyalists quickly voiced their frustration, with many claiming they feel abandoned by a programme they spent years working toward. Some are now considering alternatives – and Explora is ready to welcome them.

However, Carnival is not one of the cruise lines where status match applies for Explora Journeys – although there is a way around that.

Perks Without the Pressure

Unlike Carnival’s new system, which will force guests to maintain activity to keep their status, Explora Club allows guests to retain their tier indefinitely once achieved. This alone may be enough to sway disillusioned cruisers looking for long-term recognition.

The Explora Club has five membership levels: Classic, Silver, Gold, Platinum, and Diamond. Members earn points based on cruise nights, onboard purchases, and select excursion bookings – and those points never expire.

Guests can now track their status in real time via the updated “My Explora Account” portal, a highly requested feature that makes it easier to manage and understand rewards at each level.

At the base Classic tier, travellers gain access to exclusive offers, priority booking windows, and a personalised member dashboard.

Silver members (1–5,000 points) unlock extras like birthday gifts and savings on future bookings.

Gold status (5,001–20,000 points) adds perks such as turndown surprises, while Platinum (20,001–50,000) includes bridge tours, laundry service, and Journey Experience Credits.

At the top, Diamond status (50,001+ points) offers serious incentives: complimentary week-long sailings for two, private suite upgrades, VIP transfers, and invitations to exclusive events like the President’s Journey and Chef’s Kitchen.

Points, Perks, and Status Matching

Explora’s loyalty programme awards 100 points per night at sea, with bonus multipliers depending on the suite booked – Ocean Suites earn 1x, Penthouses 2x, Residences 3x, and Owner’s Residences an impressive 10x multiplier.

The cruise line has also expanded its Status Match programme, allowing cruisers with loyalty levels from 11 participating cruise lines to match their status when joining Explora Club.

Brands included are:

  • MSC Cruises
  • Crystal Cruises
  • Ponant
  • Regent Seven Seas Cruises
  • Ritz-Carlton Yacht Collection
  • Scenic Luxury Cruises
  • Seabourn
  • Silversea Cruises
  • SeaDream Yacht Club
  • Hapag-Lloyd Cruises
  • Now also: Oceania Cruises

Matched tiers apply immediately on a guest’s first sailing with Explora Journeys, making it easier than ever to enjoy elevated benefits without starting from scratch.

Carnival guests will note that they are unable to match directly with Explora Journeys, but if they are Platinum or Diamond level, they can join an MSC cruise first to take advantage of their own status match programme, and then they can match their new MSC status to Explora Journeys.

With so many passengers reconsidering their cruise line loyalty, Explora Journeys has timed this loyalty refresh perfectly. For guests unimpressed by Carnival’s upcoming changes, the journey to better perks may now be just one booking away.

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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.

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Carnival To Pour Coca-Cola Again – Here’s Exactly What Will Be On The Menu

Carnival Cruise Line has confirmed that the soft-drink fountains on its North-American ships will soon sparkle with Coca-Cola once more.

Carnival Coca-Cola Coke Products

The line first moved to Pepsi in January 2020 but says it will “welcome back” Coke later this summer, making the world’s best-known cola its preferred partner for carbonated drinks, sparkling waters, zero-sugar and low-calorie options.

Carnival’s president, Christine Duffy, hailed the reunion of “two iconic brands that celebrate fun, family, friendship, food and fabulous memories,” adding that the new agreement will elevate the on-board dining and bar experience.

Dagmar Boggs, who heads foodservice for Coca-Cola in North America, returned the compliment, promising “the perfect drink for every moment of the journey – from an ice-cold Coca-Cola with lunch to a Topo Chico by the pool”.

Although a precise start-date is still “late summer”, the roll-out will vary by ship depending on existing Pepsi stock and delivery schedules.

Vessels based in the United States and Canada will change first, while Carnival’s European deployments and its Australian fleet will continue pouring their current sodas until they reposition.

The Definitive Carnival Coke List

Alongside classic red-can Coke, cruisers will soon see Coke Zero, Diet Coke and their caffeine-free counterparts.

Sprite and Sprite Zero, Fanta Orange and Barq’s root beer are also back; the latter pairs neatly with vanilla soft-serve from Swirls for impromptu floats.

Powerade returns in lemon-lime and fruit punch, plus zero-sugar fruit punch and Mountain Blast, all in 20-ounce bottles.

Sparkling-water fans will have Topo Chico in tangerine, lime and blackberry.

Those seeking protein can reach for 14-ounce bottles of Fairlife Core Power in chocolate or vanilla.

Club soda, tonic and ginger ale remain available through Coca-Cola’s distribution network.

An extra treat is reserved for Texan and Louisiana sailings: Dr Pepper will be stocked on ships out of Galveston and New Orleans, and Carnival’s brand ambassador John Heald hopes to extend it to other homeports.

Pepsi-Preferring Guests

Travellers loyal to the “other” brand need not despair.

Carnival’s beverage policy still allows each guest to bring an unopened 12-pack of cans on embarkation day, so Pepsi drinkers can pack their own.

Alternatively, they can purchase individual Pepsi products ashore and carry them back on board at ports of call.

A Carnival-Only Change – For Now

The new partnership covers only Carnival Cruise Line. Sister brands inside Carnival Corporation, such as Princess, Holland America, Cunard and P&O Cruises, will stick with their existing drink contracts unless they decide otherwise.

For now, though, Coke fans have cause to celebrate: before the end of the summer, the Fun Ships’ bars and buffets will once again serve that familiar red-label fizz, leaving passengers to decide whether it pairs better with a Guy’s burger, a BlueIguana taco or simply a sunny day at sea.

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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.

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Backlash Over Ridiculous Rental Prices Causes Carnival Backtrack

Just days after cruise fans erupted in disbelief over the cost of a basic pool noodle rental at Celebration Key, Carnival Cruise Line has quietly reduced the price by 45%.

Carnival Pool Noodles

The news comes after Carnival revealed the prices for activities at the brand-new Celebration Key private resort. While most were relatively uncontroversial, the pool noodle rental caused huge uproar, which seems to have caused a change of plan from Carnival.

Now, instead of the original $19.99 (USD) daily fee, guests can rent a single foam noodle for $10.99 while enjoying the new Bahamian beach destination.

The listing – still described by the cruise line as “the ideal way to float your worries away while soaking up the sun” – has still generated plenty of scepticism, even at the new lower rate.

The noodle rental page now carries a single review, a one-star comment from user dragonflyblue, who wrote: “They’ve lost their minds. These are $1 pool toys for rent for a day for $20??”

The reviewer did note the noodle’s “reliability” and “fun” with four stars in each category, but slammed the value.

Still Not a Bargain?

Even after the discount, many guests remain unconvinced. Pool noodles can be found for a fraction of the price at US retailers such as Walmart and Target, often priced between $1 and $5 depending on size and quality.

Discount chains like Dollar Tree regularly stock them for as little as $1.25, and Amazon offers multipacks that can reduce the per-noodle cost to under $2.

Some cruisers have joked online about packing their own noodles or even reselling them at a discount to fellow travellers.

Policy Could Change

Interestingly, Carnival does not currently list pool noodles as prohibited items.

While the cruise line does restrict guests from bringing rafts, inflatable pools, and other floatation devices for onboard pool use, items like noodles are still permitted for use during shore days – such as at Celebration Key.

That may not always be the case. Carnival has recently updated its prohibited items policy in response to unexpected guest behaviour – such as banning foldable “clack” fans from certain crowded events due to safety concerns.

Other recent changes include banning pineapple door décor, paper fans and Bluetooth speakers.

It’s not unimaginable that pool noodles could one day be added to the list if they’re misused or become a safety issue.

After all, most kids – and a fair few adults – know that a noodle can just as easily become a soft baton during water fights as it can a relaxing float.

Carnival’s current policy bans all weapons or items that could be “adapted” for use as one – a broad description that could theoretically include an overenthusiastically swung pool toy.

For now, however, bringing your own noodle to use at Celebration Key remains both allowed and arguably the more budget-friendly option – especially for families or anyone not eager to spend $10.99 for a piece of foam they don’t get to keep.

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Urgent Search For Missing Cruise Guest

Authorities in Juneau, Alaska, have launched a large-scale search for a missing cruise guest after 62-year-old Marites Buenafe failed to return to Norwegian Bliss on Tuesday 1st July 2025.

Juneau in Alaska

Buenafe, a resident of Kentucky, was last seen disembarking the ship in the morning with plans to ride the local tram up Mount Roberts and continue hiking on foot.

She was travelling alone at the time, according to statements from her family.

Concern was raised around 2:50 pm local time when her relatives contacted the Juneau Police Department after realising she hadn’t returned before the ship’s 1:30 pm departure.

This prompted an immediate response from multiple emergency teams.

The operation is being led by Alaska State Troopers, with support from Juneau Mountain Rescue, Southeast Alaska Dogs for Organized Ground Search, and the Juneau Police Department.

Crews are using helicopters, drones equipped with thermal imaging, and ground teams to comb the mountainous terrain – continuing well into the night.

Norwegian Cruise Line confirmed the situation, saying: “An active search is ongoing, and we are providing assistance to local authorities as appropriate. Our CARE team is providing support to the guest’s family and our thoughts are with them during this difficult time.”

Norwegian Bliss Continues Voyage

The 168,028-gross-ton Norwegian Bliss is currently sailing a 7-night round-trip itinerary from Seattle that began on 28th June 2025.

Juneau was the ship’s second port of call, following Sitka. Despite the ongoing search, the cruise is continuing its schedule with planned stops at Icy Strait Point, Ketchikan, and Victoria, British Columbia, before returning to Seattle on 5th July.

Buenafe was only four days into the voyage when she disappeared. As of now, no additional guests have been reported missing and the onboard experience is continuing as planned for other passengers.

Authorities believe she likely set off on the Mount Roberts Trail, a notoriously steep and rugged route known for uneven paths, mud, and quickly changing weather – all of which are complicating the search.

With ongoing rain and limited visibility, the urgency to find the hiker grows by the hour.

Rare but Not Unprecedented

Cruise passenger disappearances are rare, especially in port.

Buenafe’s case marks just the second instance of a cruise guest going missing in 2025. Earlier this year in February, Tynisha Williams disappeared after leaving Radiance of the Seas while it was docked in Cozumel, Mexico.

In 2024, several other cases made headlines, including a 66-year-old guest with dementia missing from Icon of the Seas in Cozumel, and a 14-year-old boy who vanished while sailing aboard Caribbean Princess in northern Germany.

Fortunately, most missing persons cases end with the guest found safe – and hopes remain high for a similar outcome here.

Authorities continue to monitor the search zone closely, and Norwegian Cruise Line has reiterated its commitment to assisting in any way it can.

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Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.

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MSC-Aurea-Bar.jpg

Smart Upgrade Or Waste Of Money? (2024)

Booking an MSC cruise? Unless you’re splashing out for Yacht Club, you’ll have to pick from three packages – Bella, Fantastica, or Aurea – and your choice isn’t just a label. It affects your cabin, dining, perks, and even where you relax onboard.

MSC Aurea Bar

Aurea is the most premium of the three… and the most expensive. But is it really worth the upgrade?

Here’s what you actually get – and whether the Aurea experience lives up to the hype.

Aurea Experience

The Aurea experience is one of several cruise packages guests can choose from when they book their MSC cruise. Of the three options (excluding Yacht Club, which is separate), it is the best option, giving guests the best choice of accommodation and various other perks.

There are a lot of reasons to choose Aurea as your cruise package, but you have to bear in mind that it does cost to upgrade – this isn’t something you’re getting for free.

So, you need to look at the various benefits you get with Aurea, and then decide whether it’s worth it or if you’d rather save money and book Bella or Fantastica.

It’s worth noting that Aurea is only available when you book a Balcony cabin or a Suite. You can’t book the Aurea experience with an Inside or Ocean View cabin.

MSC Aurea suite

Everything Included When You Book Aurea

The Aurea experience includes everything that the Bella and Fantastica packages include, but with better options for your cabin and dining times. It also has a host of extra perks too.

Here’s everything you get with Bella and Fantastica, which you also get with Aurea:

  • Your accommodation, meals in the main dining room and buffet, and live entertainment
  • The option to book a discounted drinks package when you book your cruise
  • Access to the swimming pools, sports facilities and gym
  • Kids clubs
  • Earn loyalty points for the MSC Voyagers Club every time you cruise
  • The chance to choose your own cabin and location on the ship
  • One free change to your cruise (cabin or cruise date)
  • Breakfast served in your cabin with free delivery
  • 20% discount on a speciality restaurant pre-paid package

And then here are all the MSC Aurea benefits exclusive to this tier:

  • Pick from the best Balcony cabins and Suites in the most desired locations on the ship
  • 24-hour room service – items are charged for, but delivery is free
  • My Time Dining – enjoy your dinner whenever you want it
  • Free access to the exclusive Solarium deck area
  • Access to the Thermal Spa area (reservations needed)
  • Bathrobes, slippers and a pillow menu for your room
  • 40% discount on a dedicated pre-paid spa package
  • 10% discount on all spa treatments purchased on-board
  • Priority boarding and luggage drop off
  • A welcome package in your cabin or suite, including Prosecco and chocolates
  • A Balinese massage pre-cruise, available up to 2 days before you sail

Read more: What’s Included in MSC Cruises (And How Much is Everything Else?)

You Don’t Get A Drinks Package Included Anymore

The Aurea experience on MSC Cruises does not include a drinks package. It used to include the Easy drink package, which allowed guests to enjoy a selection of alcoholic and non-alcoholic drinks. This benefit was removed from the Aurea experience in 2022.

Now, the only free drinks that guests get with the Aurea experience are the welcome Prosecco in their cabin and suite on arrival. Guests will need to pay for their own MSC drinks package if they want one.

Nor Do You Get WiFi…

The MSC Aurea package does not include free WiFi. The only tier that includes free internet access is the MSC Yacht Club – all other guests will need to pay for their internet package if they want to get online.

Fantastic Vs Aurea

MSC Fantastica is the mid-range experience on MSC Cruises – it doesn’t give you all the spa-related perks, and it doesn’t let you dine whenever you want to. It gives you some choice of cabin and dining time – more so than the Bella experience – but nowhere near as much flexibility as Aurea.

Experience Benefits Bella Fantastica Aurea
Opportunity to choose your cabin and location NO YES YES
The choice of the best Balcony cabins and Suites NO NO YES
Change your cruise for a fee YES NO NO
One Free Cruise Change NO YES YES
Breakfast in cabin, including delivery NO YES YES
Free 24-hour delivery for room service  NO YES YES
Discounted drinks package when you book YES YES YES
Main Dining Room and Buffet restaurants included YES YES YES
20% discount on speciality dining package NO YES YES
Request your preferred dinner seating NO YES NO
Enjoy dinner whenever you want with My Choice Dining NO NO YES
Use of the pools, sports facilities and gym YES YES YES
Live theatre shows YES YES YES
Kids clubs YES YES YES
MSC Voyagers Club loyalty points YES YES YES
Priority boarding & luggage drop off NO NO YES
Welcome package (Prosecco and chocolates) NO NO YES
Free access to the Solarium NO NO YES
Free access to the Thermal Spa NO NO YES
Bathrobe & slippers in your cabin/suite NO NO YES
Pillow menu NO NO YES
40% discount on pre-paid spa packages NO NO YES
10% discount on spa treatments on-board NO NO YES
MSC Aurea Spa area

It’s Not A Fixed Cost

The cost of Aurea is not fixed – it depends on the cruise that you book, including the ship and the date. The price is flexible and what you pay on one cruise might be different from what you pay on another.

As a guideline, expect Aurea to cost somewhere in the region of £100 ($120) to £500 ($600) more than a Bella experience, and around £50 ($60) to £250 ($300) more than a Fantastica experience.

There may be some occasions where you try to book a cruise and Bella isn’t available. In that case, you’ll be told the Fantastica upgrade costs nothing, and the Aurea upgrade will only tell you the price difference between Fantastica and Aurea.

And on other times, you might find that Aurea is the only available option, and it costs nothing to choose it.

Don’t be fooled into thinking these are free upgrades. They aren’t. What this means is that the Bella and/or Fantastica experiences have sold out, and that Aurea is the only option left.

And the price you’ve been shown when booking your cruise already includes the upgrade fee for Aurea. You aren’t getting it for free, but it’s already been added into the fare you’ve been shown.

So just because it says “+£0” for Aurea, you are still paying for it.

Final Word

There’s no simple answer when it comes to deciding whether Aurea is worth it for your MSC cruise. It depends on a number of factors:

  • How much the upgrade costs
  • Where you prefer to eat during your cruise
  • How much you care about your cabin
  • Whether you’ll make use of all the perks

If you were looking for a cheap MSC cruise, then it’s not likely to be worth it. You’ll probably want an Inside or Ocean View cabin instead, which you can’t get with Aurea.

But if you want a Balcony cabin or a Suite, then definitely look at the Aurea prices. While you can book your own cabin of choice with Fantastica, you won’t have access to all the best locations on the ship.

a text comparing Bella, Fantastica and Aurea

The free delivery for room service is a nice perk if you’re planning on eating in your cabin or suite a lot, but it is only the delivery that’s free – you still need to pay for what you’re ordering. The spa access is probably a better benefit, but again, only for those who plan to use it.

Really, the main perks to focus on are the My Choice Dining and the ability to select your cabin location from all of the best spots. Cabin location can make a real difference in terms of the views you enjoy and your distance from facilities.

Suggested read: MSC Cabins to Avoid

MSC Aurea Suite

And having the flexibility to eat dinner in the main dining rooms at a time that suits you, rather than one which is dictated to you, is something a lot of passengers prefer. You can plan your evening to suit you, rather than planning around when you have to eat.

In summary, you need to think about how much the Aurea upgrade costs against how much you’d make use of what it gets you. If it sounds like it’ll really improve your cruise, then go for it. Otherwise, maybe save money and choose Fantastica or even Bella.

Read more about the MSC Fantastica experience before you make your mind up.

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Cruise Mummy

Jenni Fielding is the founder of Cruise Mummy. She has worked in the cruise industry since 2015 and has taken over 30 cruises. Now, she helps over 1 million people per month to plan their perfect cruise holidays.

Read more about me


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